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Frequently Asked Questions
Q. Are my personal and credit card details safe when ordering online?
A. Yes. We use Netbanx, a trusted and secure system for online ordering.
Q. When should I expect to receive my delivery?
A. All orders for stock items received before noon Mon-Fri will be despatched the same day. PM or weekend orders will generally be dispatched the following working day and you should receive them within three working days.
Q. Is there a minimum order value?
A. Although we do not specify a minimum order, there is a carriage charge of £10.00 payable for any order under £50 (exclusive of VAT). Delivery is free of charge for all orders over £50 (exclusive of VAT).
Q. Can I have my order delivered to a different address?
A. Yes. There is an opportunity for you to enter delivery details on the address page of the checkout.
Q. How will my order be delivered?
A. Your order will be delivered either on our own transport or by a national carrier. In some remote locations the carrier may use a more local contractor.
Q. What if I have ordered the incorrect fittings?
A. If you have made an error with your order, just arrange to return the goods for a full refund provided they arrive back to us in their original condition. For non-stock items that have been ordered specially for you we may need to raise a re-stocking charge. This does not affect your statutory rights.
Q. Do you offer a discount for larger orders?
A. Possibly – this depends on the goods in question and the value of the order. Please contact us for further details.
Q. Are your products covered by a guarantee?
A. All of our products are manufactured to exacting standards, and most are either BBA accredited or made to the relevant British or European Standard. We will be happy to provide details of the manufacturers of the guarantee on any specific product or range on application.
If you have any other questions or concerns, please do not hesitate to contact us by phone or email using the details on the contact page.
