Frequently Asked Questions
Please click on one of the sections below to view the most frequently asked questions about that topic;
• Questions about Professional Building Supplies
• Products and Prices
• Placing Orders
• Payment Queries
• Questions about Deliveries
• Discounts and Promotions
• Accounts and Login Queries
• Opening Hours
• Installation Queries
• Returning Unwanted Goods
• Our Reviews
Q. Are you an Internet Only business - just a website with no real physical presence?
A. Unlike many of our online competitors we have an expanding network of warehouses, trade counters and yard facilities and we distribute materials from these depots to locations all over the UK. We employ a team of experienced, well-trained staff who are always happy to assist you with your purchase - feel free to call us on 01206 867500 at any time.
Q. I have never ordered from you before. How can I be sure that I am buying quality goods?
A. Our business is reliant upon our good reputation, which has been built on supplying quality products over a number of years. We know our market implicitly and we know what makes a good (or bad) pipe, fitting, length of gutter or fascia. We spend a great deal of time talking to manufacturers and distributors to ensure that we can offer quality products at competitive rates.
The majority of our products are manufactured by FloPlast and TetraFlow, who have both been supplying the UK market for a great many years. Please feel free to call us on 01206 867500 to discuss any concerns that you may have - we are here to help!
Q. Are your products covered by a guarantee?
A. Yes. All of our products are made to exacting standards, and most are either BBA accredited or manufactured to the relevant British or European Standard. On each of the product pages you can find specific details regarding the guarantees covering each product.
Q. Can you Price Match?
A. We check our pricing regularly and are confident that we offer the best value when taking into account product quality, service, a full basket of goods (rather than just the headline items), delivery charges and our generous volumetric