Returns and Refunds
Our Returns Policy
You can return any items for a full refund (excluding any carriage charges) within 28 days of your purchase. All returned items must be unused and in saleable condition. You should include a copy of your original purchase invoice with any goods that you return.
Please be aware that all returns for Cast Iron Gutters and Soil will incur a re-stocking charge of 25% for standard items and 50% for painted items - this charge is unfortunately out of our control as it is levied on us by the manufacturer.
Please note that you are responsible for the cost of returning unwanted items. If you are unsure of how to go about arranging a carrier please contact us and we can assist you with this, although you should be aware that we cannot be held responsible for any carrier losses or damages prior to the goods being checked in at our warehouse.
Please click here to download a Goods Returns Form which you should enclose with any returned items. Our full postal address for returns is detailed on the Goods Returns Form.
Once the goods have been checked back into our warehouse we will arrange for the credit/debit card that you used for your original purchase to be refunded. Please allow fourteen days for the refund to be processed. Any items that have been ordered specially are excluded from this guarantee, as are any goods that are delivered ex-works such as sewage treatment plants or rainwater harvesting systems. If you have any questions regarding our returns policy please call us on 01206 867500 or email us at [email protected]
Your statutory rights are not affected by any of the above.