Returns and Refunds
Our Returns Policy
You can return any items for a full refund (excluding any carriage charges) within 28 days of your purchase. All returned items must be unused and in a saleable condition. You should include a copy of your original purchase invoice with any goods that you return.
Please note that you are responsible for the cost of returning unwanted items. If you are unsure of how to go about arranging a carrier please contact us and we can assist you with this, although you should be aware that we cannot be held responsible for any carrier losses or damages prior to the goods being checked in at our warehouse.
If returning any material that could be hazardous then appropriate information should be noted on the parcel in order to ensure safe delivery.
Please click here to download a Goods Returns Form which you should enclose with any returned items. Our full postal address for returns is detailed on the Goods Returns Form.
Once the goods have been checked back into our warehouse we will arrange for the credit/debit card that you used for your original purchase to be refunded. Please allow fourteen days for the refund to be processed. Any items that have been ordered specially are excluded from this guarantee, as are any goods that are delivered ex-works such as sewage treatment plants or rainwater harvesting systems.
Please note that if returned with no fault of the product of the manufacturer, some of our metal gutter products incur a restocking charge due to their custom nature.
Copper & Zinc Gutters - 20% restocking fee of the original product price, as well as a £70 collection charge;
Cast Iron Gutters and Soil & Drainage systems have the restocking charges below:
- Premier Primed Standard Rainwater - 25%
- Premier Extra (Black) Standard Rainwater - 35%
- Premier Primed Sand Cast Rainwater - 25%
- Premier Extra (Black) Sand Cast Rainwater- 35%
- Premier LCC Soil - 25%
- Halifax Soil & Drain Systems Fittings Only - 25%
- Mech 416 Soil System Fittings Only - 35%
- Traditional Express Soil System - 35%
For further information and clarification of the legislation surrounding the return of goods, and associated costs, please refer to regulation 35 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Your statutory rights are not affected by any of the above.