Contact Us

COVID-19 Service Update

How can I order?

Our online and phone ordering facilities are operational.

Our branches are now fully open for click-and-collect, phone-and-collect, and local delivery services.

Our trade counters are now fully open.

 

How fast will I receive my order?

All orders are being dispatched as normal. Orders received before 12 noon are dispatched the same working day.

Most deliveries are being made the next working day.

Unfortunately at the moment we cannot guarantee AM or Saturday deliveries, so please do not plan any works until your products have been delivered.

Items that are not currently in stock will be forwarded as soon as they become available.

 

How can I contact you?

If you are looking to contact us regarding a recent order you have placed with us, please reply to your order confirmation email and we will come back to you as soon as possible - please bear with us.

Please include your order/ quote reference number with your email to help us prioritise and speed up response times.

For any sales enquiries, please contact us via email or telephone as detailed below.

For more information please visit our COVID-19 service page.

 

What are your opening times?

Please note that our branch and phone lines are open during normal hours:

Mon - Fri 7.30am - 5.00pm
Saturday 8.00am - 12.00pm

 

Christmas Branch and Phone Lines Opening Hours 

Fri 24th December 7.30am - 5.00pm

Sat 25th December until Mon 3rd January - All branches and phone lines will be closed. Customer services will monitor emails for any emergency order and delivery updates

Tue 4th January 7.30am - 5.00pm

 

Christmas Dispatch Schedule

Tue 21st December - Online orders placed before midnight will be dispatched before Christmas

Wed 22nd December - Thurs 23rd December - Online orders will be dispatched before 29th December

Fri 24th December - Wed 29th December - Online orders will be dispatched on 30th December

Thurs 30th December - Mon 3rd January - Online orders will be dispatched on 4th January

Tue 4th January - Normal schedule resumes, online orders placed before 1pm will be dispatched same day

 

What are your contact details?

Sales Office Phone

01206 867 500

 

Email

[email protected]

Please include your order/ quote reference with your email, this will help us prioritise and speed up response times.

Send an Enquiry

Written Enquiries

Professional Building Supplies
Unit 1B Altbarn Road
Hawkins Road
Colchester
Essex
CO2 8LG

 

Branches

Colchester - fully operational

Unit 1B Altbarn Road, Hawkins Road, Colchester, Essex, CO2 8LG

Tel: 01206 867500
Email: [email protected]

 

Peterborough - fully operational

25 Harvester Way, Fengate, Peterborough, PE1 5UT

Tel: 01733 821417
Email: [email protected]

 

Tunbridge Wells - fully operational

Unit 3&4 Kingstanding Business Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3UP

Tel: 01892 739717
Email: [email protected]