COVID-19 UPDATE

During this difficult period for the nation, we would like to assure all our customers that here at PBSL Group we are doing everything we can to ensure we can supply you with the products you need, safely.

 

Current Services

Stocks & Availability

 
Status: 98% product availability.
Details: We are holding plenty of stock across our ranges.

Website Sales

 
Status: Website is fully open and receiving orders, online or by phone.
Details:  

Customer Support

 
Status: Full email support.
 

To make our service as efficient as possible, for all customers service enquiries please contact us via email.

Please provide your order number and contact details.

We are trying our best to get back to customers as quickly as possible, but please be mindful if we have to get information from carriers they are working in a difficult environment and this can take time.

Dispatch

 
Status: All orders are being dispatched as normal. Orders received before 12 noon are dispatched the same working day (standard Cast Iron Gutter systems have a cut off of 11AM).
Details:

Most deliveries are being made the next working day but due to increased demand there are still delays in some parts of the delivery network, so please do not plan any works until your products have been delivered.

Deliveries

 
Status: 95% of deliveries are being delivered in full and on time.
Details:

We cannot guarantee AM or Saturday deliveries at this current time as there are still delays in some parts of the delivery network.

Please do not plan any works until your products have been delivered. 

The carrier networks are doing an amazing job in very difficult circumstances and whilst the situation is improving daily, deliveries in some areas can still take longer than normal.

Products with Longer Lead Times:

The following product ranges have extended lead times:

Standard Cast Iron Gutters – next working day delivery if order is placed by 11AM the previous working day;

Cast Iron Gutters made or painted to order – as advised by the manufacturer;

Cast Iron Soil Systems - 3 to 5 days;

Copper and Zinc Gutters - 10 to 15 days;

Polycarbonate Sheets and Bars, Internal Cladding, Hygiene Cladding, Storm Decking - up to 7 days;

Duradeck Decking - 3 to 5 days;

Mouldings - 2 to 3 days;

Graf Sewage Treatment Plants and Water Butts - 5 to 7 days;

Turtle Enviro Silt Traps, Accesso Inspection Chambers, Catchpit Chambers, Grease Traps, Pumping Stations - 5 to 7 days.

Areas with Known Delivery Issues

 
Status:

Due to the local lockdowns announced in Caerphilly County by the Welsh Government, our courier Tuffnells are expecting some disruptions to delivery and collection services in the area.

Towns affected are: Caerphilly, Blackwood, Ystrad Mynach, Newbridge and Risca. It is anticipated the lockdown will last into October, but we will continue to monitor communications from Tuffnells and update as the situation changes.

Details:

In addition, delivery to non-Industrial Scotland, Northern Ireland, and CH, LL and CA postcodes can sometimes take slightly longer although this is dependent upon the exact location. All other areas are experiencing normal service levels.

Local Business

 
Status: Servicing local businesses.
Details:

Our trade counters are now fully open.

All locations are servicing local customers with deliveries on our own vehicles or click/email orders, with collection slots from our branches.

We do ask that you are patient with our staff as we trying our very best during these challenging times to offer the best service we can.

 

Thank you for your support and understanding during this time.