Ecoscape Delivery & Returns

Our general Delivery & Returns policy can be found here. Below you can consult specific details regarding the Delivery & Returns of Ecoscape products.

DELIVERY OF ECOSCAPE PRODUCTS

Slatted Cladding, Midnight & Silver Birch Panel Cladding: available with next day delivery depending on stock availability.
All other Ecoscape Composite Cladding, Fencing and Balustrades: 7-10 days lead time.
Any orders containing an Ecoscape product are subject to a manufacturers' delivery surcharge of £150 ex. VAT.

PLEASE NOTE: The delivery is a kerbside service - goods will be delivered to the kerb at the end of your driveway. Your delivery needs to be handballed off the vehicle - driver will open the protective wrap of an individual pallet and require assistance in offloading the goods off the vehicle by hand. Larger orders will require two able-bodied people on site to accept the delivery.

RETURN OF ECOSCAPE PRODUCTS

Goods delivered from Ecoscape UK LTD directly can be returned within 28 days from the date of delivery.
All returns are to be made back to: Ecoscape UK LTD, Unit 1, Higher Boradfiled Farm, Heywood OL10 2TA
Ecoscape UK LTD will not be responsible for any cost associated with the return.
Once goods are returned and checked - credit or refund will be issued. All refunds take up to 14 days to be processed, depending on your bank.
Goods must be returned in resealable condition - unused and not in any way damaged.
10% restocking fee applies to all returned foods